NM 로얄 카운티

I had a disappointing experience at nm royal county during checkout. I was informed that i had to pay for cashews from the minibar, which i never used. Despite explaining this, i was forced to pay for something i hadn’t even touched. It is the hotel’s responsibility to verify minibar usage after each guest checks out, not burden the next guest with such issues. They claimed the container was open from the inside, but that is not proof that i consumed it. If i had used it, i would have had no hesitation in paying. This experience was not just unfair but also embarrassing and humiliating. Such incidents reflect poor management and customer service. I hope the hotel management takes this seriously and ensures better accountability in the future.

The room was very small. Neatness ok. Not worth the amount i paid. For that amount i would have got better options. Since i booked via make my trip they gave me the worst room available. Not even space to move around. God that i didnt take my family. It would have been terrible for them too